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Although we will make every effort to ship your order in a timely manner, the delivery of your order may be delayed due to weather conditions or other events out of our control. Most orders are processed and shipped within 24-48 hours. We ship with Canada Post.
Please note that oversized products incur a $10 shipping surcharge. The surcharge is in addition to the cost of shipping, oversized items are indicated as such on their product page.
Customers can select Standard or Priority Shipping at any time during the check-out process prior to confirming their final order. Once the order is confirmed, shipping options cannot be changed. The customer is solely responsible for Express/Expedited/Priority Shipping costs.
At the moment, we only ship to Canada.
Delivery time of a purchased item depends on the shipping destination and the shipping method selected during Checkout. Orders are shipped during business days (Monday to Friday excluding holidays). All in-stock orders ship within 1-2 business days following credit card authorization and verification.
To assure you are fully satisfied with every item you purchase from tbssports.ca, you may return an item within 30 days following the reception of your order for a full refund.
To initiate a return, you must contact Customer Care at 1-403-342-2277 or [email protected] A Customer Care representative will initiate your return, supply you with Return Authorization (RA) number. This number will be emailed to you with detailed instructions on returning your item(s).
Note: You cannot return your order unless you complete this step.
All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
We recommend that you use an insured and traceable shipping method for your return package and that you keep the return tracking number for your records. We will not be responsible for damaged, misdirected or lost return packages.
All items must be returned unused/unworn, in original product packaging and with all paperwork, parts and accessories to ensure credit.
To receive credit, items must be returned within 30 days of the order date . The postmark date of the return package will be considered the return date.
You can expect a refund, in the same form of payment originally used for the purchase, within 30 days of our receiving the returned item(s).
The TBS Sports Excellence Online Return Policy applies only to purchases made on tbssports.ca
Our Online Return Policy does not apply to all items.
Certain products are exempt to our Online Return Policy. Exemptions are as follows:
Base Layers, Undergarment, Jock Straps and Mouth Guards - For hygienic reasons, all base layers, undergarments, jock straps and mouth guards are final sale and are not eligible for a return.
Skate Modifications - Sharpened and/or custom fitted skates are not eligible for a return. Do not sharpen or custom fit your skates until you are certain your purchase is final.
Stick Modifications - Hockey Sticks - Returns are not accepted for taped hockey sticks or cut-down (sized) hockey sticks.
If you receive an item that is damaged or defective upon arrival, please contact Customer Care at 1-403-342-2277. You must contact Customer care before attempting to return the defective item to avoid any associated shipping fees. Failure to contact Customer Care prior to shipping the item to be returned, will result in the sender being responsible for all return shipping charges.
Please prepare a detailed description and provide supporting photographs of the damage or defect before contacting Customer Care to help describe the issue.
Should tbssports.ca ship you an incorrect item, please contact Customer Care at 1-403-342-2277. You must contact Customer care before attempting to return the item to avoid any associated shipping fees. Failure to contact Customer Care prior to shipping the item to be returned, will result in the sender being responsible for all return shipping charges.
Please note, no exchanges are accepted, products must be returned for a refund only if deemed unsatisfactory and a new replacement order must be placed. If you wish to exchange an item, you must first return the item by following our Return Instructions and order a new item at tbssports.ca
Please contact Customer Care at 1-403-342-2277 with any questions regarding returns, defects and warranties.